9. Frequently Asked Questions

Last updated: 21 October 2026

Welcome to the ORYNNA LONDON Frequently Asked Questions page. Here you'll find answers to common questions about orders, delivery, returns and our services.

How Long Does Shipping Take?

Orders are usually processed within 1 to 3 business days.

Once your order has been dispatched, delivery typically takes 3 to 7 business days.

Please note that delivery times are estimates and may vary during busy periods, UK public holidays or due to courier delays.

Where Do You Ship From?

Some orders are shipped directly from our trusted suppliers.

This may include international suppliers located overseas, including China.

We work with our suppliers to provide an efficient delivery process and avoid unnecessary handling delays.

Do You Offer Free Shipping?

Yes! ORYNNA LONDON offers free standard delivery across the United Kingdom (UK).

There are no standard delivery charges for orders shipped to eligible UK addresses.

Do You Offer Returns?

Yes! At ORYNNA LONDON, we offer a 30-day money-back guarantee.

If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order.

Email: support@orynnalondon.com

Our 30-day guarantee does not affect your statutory consumer rights under UK law.

How Do I Start a Return?

To request a return, please email our customer support team at:

 

support@orynnalondon.com

Please include:

1. Your full name

2. Your order number

3. The reason for your return

4. Photos if your item is damaged, faulty or incorrect

Our team will review your request and provide further instructions.

Please contact us before sending any items back so we can provide the correct return information.

Contact Us

If you have any other questions, our customer support team is happy to help.

Email: support@orynnalondon.com

Thank you for shopping with ORYNNA LONDON.