2.Returns and Refund Policy
Last updated: 21 October 2026
At ORYNNA LONDON, we want you to feel confident and comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through our online store in the United Kingdom.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not completely satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
-
Your full name
-
Your order number
-
The email address used for your order
-
The reason for your return
-
Clear photos if the item is damaged, faulty or incorrect
-
Any additional details that may help us assist you
Our customer service team will review your request and provide further instructions.
Return Instructions
Please contact our customer service team before sending any items back so we can provide the correct return instructions and address.
We aim to make the returns process as simple and straightforward as possible.
Our 30-day money-back guarantee is offered in addition to your statutory consumer rights under UK law.
Customer Support
For any questions regarding returns or refunds, please contact us at:
Email:
support@orynnalondon.com
Thank you for shopping with ORYNNA LONDON.